Sub-processors
Last updated: 18 October 2026
This page lists the sub-processors that AIC DWC-LLC, the provider of Naviflow, uses to process personal data on behalf of its customers. Data in the Naviflow platform is stored in the European Union. We give customers at least 30 days' notice by email before adding or replacing a sub-processor, as set out in our Data Processing Addendum.
Current sub-processors
| Sub-processor | What it does for us | Where |
|---|---|---|
| Amazon Web Services EMEA SARL | Hosting, storage and backups of the platform | Germany (Frankfurt) and Ireland |
| OpenAI OpCo, LLC | AI assistant in Naviflow | United States |
| Together Computer, Inc. (Together AI) | AI model for shipment tracking updates in Naviflow | United States, Canada and the European Union |
| AIC SARL (our affiliate) | Software development, quality assurance, customer support and operations | Lebanon |
| Microsoft Ireland Operations Limited (Microsoft 365) | Email, including the customer support mailbox | United Arab Emirates |
| Proton AG | Email and file storage | Switzerland, Germany and Norway |
| Slack Technologies Limited | Internal team messaging, including discussion of support requests | United States |
For how we handle personal data, see our Privacy Policy. Questions about this list: support@naviflow.ai